Division of Technology & Development (DTD)
Creating community through technology and service
Software Development
Custom Development
- Custom software, data-centric websites, mobile applications
- Third-party software integration
- Database design and administration
Secure Hosting
- Dedicated system administration for hosting availability, security, and data integrity
- Role and group-based security integration
Specialized Reporting
- Dashboard-style reporting and data visualization
- Multiple formats supported
Project Management
- Requirements analysis and project management
Learning Consultation
Custom Curriculum
- Process identification and documentation
- Curriculum mapping, design, review, evaluation, and alignment
- Extensive experience working with Subject Matter Experts (SMEs)
Learning Management
- Training support for original software products, professional skills, practitioner topics, or other needs
- LMS management and support
- Facilitation for meetings or events
Comprehensive Design
- Full service design, development, and delivery from needs assessment to evaluations
- In-person, virtual, and hybrid options
- Full-course, micro and nano modules
- In-house studio supports efficient production options
Help Desk
Data Analysis
- Tracking metrics for following outstanding inquiries.
- Active outreach to increase participation.
- Analyze inquiry metrics for adjusting team focus and prioritizing a more expedient resolution.
Quality Assurance
- Full lifecycle maintenance of user experience
- Direct users to the correct point of resolution for out-of-scope inquiries.
- We believe in offering a direct point of contact to foster relationship building and consistency.
Technical Assistance
- We are able to address issues effectively utilizing screen sharing technology.
- We offer the convenience of email support for those with limited availability.
- Users have access to immediate phone support if preferred.
- Specialized guidance for proprietary web-based software.
- Our team provides flexible support for after-hours issues.
Team Members
Kenny Biggs
Technical Assistance Specialist
Brooke Blair
Implementation Coach
Justin Blobaum
Developer
Joe Borovy
Technical Assistance Specialist
Taylor Brewster
Technical Assistance Specialist
Nicole Carnival
Technical Assistance Specialist
Jamie Cyphers
Learning Consultant
Deb Daniels
Admin Services Assistant
Jon Dhaene
Technical Assistance Specialist
Jason Dockery
Development Manager
Deidre Ford
Director of the Division of Technology and Development
Lauren Fuquay
Technical Assistance Specialist
Joy Gilzow
Learning Consultant
Alicia Gwaltney
Administrative Analyst
John Hall
Help Desk Supervisor
Justin Hazelwood
Administrator
Robert Henry
Developer
Christasha Johnson
IT Project Manager
Zach Kamp
Front End Developer
Tamsin Keh
Technical Assistance Specialist
Lisa Keith
Administrative Associate
Andrea Koshnick
Business Analyst
David Martin
Developer
Blake Mink
Technical Assistance Specialist
Ann Mitchell
Educational Leadership
Gary Moats
Developer
Kim Nichols
Learning Consultant
Ephraim Njuh
Power BI Reporting Analyst
Chase Poulton
Technical Assistance Specialist
Innocent Rudasingwa
Developer
Terry Schmidt
Coordinator
Valerie Shivel
Analyst
PJ Snodgrass
Learning Consultant
Taylor Spratt
IT Project Manager
Forrest Wentzel
Front End Developer
Abby Wintker
UX Specialist
Khristan Yates
QA Specialist
