Social Work Office of Research & Public Service

Division of Technology & Development (DTD)

Creating community through technology and service​

Software Development

Custom Development

  • Custom software, data-centric websites, mobile applications
  • Third-party software integration
  • Database design and administration

Secure Hosting

  • Dedicated system administration for hosting availability, security, and data integrity
  • Role and group-based security integration

Specialized Reporting

  • Dashboard-style reporting and data visualization
  • Multiple formats supported

Project Management

  • Requirements analysis and project management

Learning Consultation

Custom Curriculum

  • Process identification and documentation
  • Curriculum mapping, design, review, evaluation, and alignment
  • Extensive experience working with Subject Matter Experts (SMEs)

Learning Management

  • Training support for original software products, professional skills, practitioner topics, or other needs
  • LMS management and support
  • Facilitation for meetings or events

Comprehensive Design

  • Full service design, development, and delivery from needs assessment to evaluations
  • In-person, virtual, and hybrid options
  • Full-course, micro and nano modules
  • In-house studio supports efficient production options

Help Desk

Data Analysis

  • Tracking metrics for following outstanding inquiries.
  • Active outreach to increase participation.
  • Analyze inquiry metrics for adjusting team focus and prioritizing a more expedient resolution.

Quality Assurance

  • Full lifecycle maintenance of user experience
  • Direct users to the correct point of resolution for out-of-scope inquiries.
  • We believe in offering a direct point of contact to foster relationship building and consistency.

Technical Assistance

  • We are able to address issues effectively utilizing screen sharing technology.
  • We offer the convenience of email support for those with limited availability.
  • Users have access to immediate phone support if preferred.
  • Specialized guidance for proprietary web-based software.
  • Our team provides flexible support for after-hours issues.

Team Members

Kenny Biggs

Technical Assistance Specialist

Brooke Blair

Implementation Coach

Justin Blobaum

Developer

Joe Borovy

Technical Assistance Specialist

Taylor Brewster

Technical Assistance Specialist

Nicole Carnival

Technical Assistance Specialist

Jamie Cyphers

Learning Consultant

Deb Daniels

Admin Services Assistant

Jon Dhaene

Technical Assistance Specialist

Jason Dockery

Development Manager

Deidre Ford

Director of the Division of Technology and Development

Lauren Fuquay

Technical Assistance Specialist

Joy Gilzow

Learning Consultant

Alicia Gwaltney

Administrative Analyst

John Hall

Help Desk Supervisor

Justin Hazelwood

Administrator

Robert Henry

Developer

Christasha Johnson

IT Project Manager

Zach Kamp

Front End Developer

Tamsin Keh

Technical Assistance Specialist

Lisa Keith

Administrative Associate

David Martin

Developer

Blake Mink

Technical Assistance Specialist

Ann Mitchell

Educational Leadership

Gary Moats

Developer

Kim Nichols

Learning Consultant

Ephraim Njuh

Power BI Reporting Analyst

Chase Poulton

Technical Assistance Specialist

Innocent Rudasingwa

Developer

Terry Schmidt

Coordinator

Valerie Shivel

Analyst

PJ Snodgrass

Learning Consultant

Taylor Spratt

IT Project Manager

Forrest Wentzel

Front End Developer

Abby Wintker

UX Specialist

Khristan Yates

QA Specialist